At this time, all orders ship from Nashville, TN, only to the US. Orders under 1 pound are shipped USPS First-Class (usually 2-6 day delivery). Orders exceeding 1 pound will be shipped USPS Priority Mail (1-3 day delivery), or in some cases, UPS Ground or FedEX.

If you live outside the US, or would like to upgrade your shipping service, please use our Etsy shop. If you don’t see what you’re looking for or something doesn’t look right, please get in touch and we’ll help you get what you need!

Glad you asked. You can find dimensions of some of our common connectors here.

At this time, Chicago Cable Company is primarily a made-to-order business. Unless the item description states it is in stock and ready to ship, please allow 1-2 weeks for your item(s) to ship. If you need your item(s) by a certain date, send us a Custom Request. To see what’s in stock and ready to ship, check us out over Etsy or Reverb.

If there is ever a functional issue with your product caused by a defect in materials or workmanship, that is not due to misuse, abuse, unauthorized modification, or normal wear and tear, it will be repaired or replaced with an identical or similar item, free of charge (excluding shipping costs), or issued a refund/credit at the discretion of Chicago Cable Company. This offer only applies to the original owner, who may be asked to provide proof of purchase.

If the issue is cosmetic, or due to accidental damage, don’t hesitate to reach out, and we’ll see what options we have for you!

Just contact: info@chicagocable.co

At this time, our products are made to order to allow for maximum customization and options. For this reason, cancellations are not accepted once your item(s) are in progress, and cannot be guaranteed.

Returns and exchanges, aside from issues covered by our warranty, are not guaranteed and will be assessed on a case by case basis. Please reach out to us right away if you need to make any changes to your order.

There are so many options for MIDI! Please see this article.

Local pickup or delivery can likely be arranged, please send us a message to work out details before ordering!

Good question! Check out this article.

“Low Profile” refers to the connectors, cable, or both, being smaller than others in our product line or on the market. Note that “Low Profile” does not refer to an objective standard.